Firms must continually develop their capabilities at building deep, powerful, lasting client relationships.
Examples of Client Leadership Development
Implementing key client programs
Key client programs can be a valuable centerpiece of client relationship initiatives. We help firms to establish key client programs, or to take them to the next stage.
Executive and partner workshops
Best practice and coaching programs
Domains for Enhancing Client Relationship Capabilities
The following diagram, taken from Ross Dawson’s book Developing Knowledge-Based Client Relationships, shows the five domains for enhancing the client relationship capabilities of an organizations.
Every firm will be in a different situation, leading to a prioritization of initiatives that will result in the greatest impact on revenue generation and profitability.